4.7/5

68 Ratings

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Jowairiyya Abdullah
Jowairiyya Abdullah via Google

Wes Davis
Wes Davis via Google

The tech was very professional and found the problem and had a solution which saved me from ordering parts. I will use them again!

Bill Cone
Bill Cone via Google

Very knowledgeable came when they were supposed to treated me fairly

Response from Owner

Thank you for the five-star review, Bill! We truly appreciate your support and are glad we could provide service that met your expectations. We’re here whenever you need us!

Brain Liam Hill
Brain Liam Hill via Google

Excellent and quick diagnosis

Steven Johnson
Steven Johnson via Google

Very quick service. Technician was friendly knowledgeable and thorough! I would definitely be using them again!

William Lewis
William Lewis via Google

Response from Owner

Thank you for the 5-star review, William! We're so glad you were pleased with the service and the great price. Just a quick reminder—our Appliance Wellness Program is a great way to keep your appliances running efficiently and catch issues before they become costly repairs. We're here whenever you need us!

Patricia O'Connor
Patricia O'Connor via Google

Response from Owner

Thank you for the five-star review, Patricia! We’re glad we could provide a smooth, on-time repair. We appreciate your trust —it means a lot to us!

John Ferrell
John Ferrell via Google

Outstanding experience with Mr. Appliance. They arrived on time for the initial and service call, kept us well informed and went the extra mile procuring parts under warranty! Will definitely use the again and happy to provide referrals.

Response from Owner

Thank You, John! We truly appreciate your kind words and 5-star review! We're thrilled to hear you had an outstanding experience with Mr. Appliance—from on-time visits to clear communication and going the extra mile to secure parts under warranty. Thank you for trusting us with your stove and cooktop repair, and for your willingness to refer us to others—that means the world to our team! We look forward to serving you again whenever you need us.

Perntie Tolbert
Perntie Tolbert via Google

Great job performance, swiftly replaced the defective part, so far no issue. Thank you

Response from Owner

Thank You, Prentice! We truly appreciate your 5-star review! We're glad to hear the repair went smoothly and that the defective part was replaced swiftly and effectively. It's great to know everything is working well so far. Just a quick reminder—your repair is backed by our Done Right Promise, which includes a one-year warranty on both parts and labor. If anything comes up, don’t hesitate to reach out. We’ve got you covered! Thanks again for choosing us. We’re always here when you need us!

Justin Hoagland
Justin Hoagland via Google

My technician, Matt, is very thorough, knowledgeable, empathetic and personable to our companies needs. Always on time and communicative. Really appreciate Rupert and Matt.

Response from Owner

Thank you for the five-star review, Justin! We’re so glad Matthew provided great service and clear communication. Remember, we’re here for all your appliance repair needs!

Marty Anderson
Marty Anderson via Google

Knowledgeable and professional, highly recommend

Response from Owner

Hi Marty, Thank you for the fantastic 5-star review! We're so glad to hear you found our team knowledgeable and professional. It was a pleasure helping with your dishwasher, refrigerator/freezer, and dryer repairs. Appliance Rep We truly appreciate the recommendation and are always here if you need us in the future! All the best, Mr. Appliance of Auburn Appliance & Wellness Team

Willma Grant
Willma Grant via Google

Response from Owner

Hi Wilima, Thank you so much for the wonderful 5-star review! We’re thrilled to hear that you were happy with the service on your washer. It was a pleasure working with you, and we truly appreciate you trusting us to help keep your home running smoothly. If you ever need anything in the future—or just have a question—we’re only a call away!

Jordan Price
Jordan Price via Google

Quick, solid work and got my dishwasher fixed for less than full replacement.

Response from Owner

Jordan, Thank you so much for the 5-star review! We're glad we could get your dishwasher back up and running quickly and affordably—repairing instead of replacing is what we're all about. Don’t forget to ask us about our Appliance Wellness Program—it’s designed to help keep your appliances running smoothly and catch issues early, saving you time and money in the long run. We appreciate your support and look forward to helping again whenever you need us!

Ginger Stern
Ginger Stern via Google

Appreciated the texts messages when the technician was on his way including a photograph so I would know who to expect. Matthew was able to isolate the problem and resolve it. Cleaned up after himself and communicated easily showing me the problem that was being fixed. Very pleased and highly recommend.

Response from Owner

Thank You, Ginger! We’re so grateful for your kind words and 5-star review! We're glad the text updates and technician photo helped you feel comfortable and informed—clear communication is a big part of how we serve. It’s great to hear Matthew was able to quickly isolate and fix the issue, all while keeping the space clean and walking you through the repair. We’ll be sure to pass along your praise! And as a quick reminder—keeping your ice maker clean is key to keeping it running efficiently and ensuring fresh, clean ice. Regular cleaning helps prevent clogs, odors, and potential breakdowns, so it’s a smart part of any home maintenance routine. Thanks again for choosing us, Ginger. We’re always here if you need us! Warm regards, Mr. Appliance of Auburn Team

Terry Stinson
Terry Stinson via Google

Every step of my service was done with professionalism and care. Matthew arrived on time and solved my problem with purpose and was steadfast in the repair

Response from Owner

Thank You, Terry! We're truly grateful for your 5-star review and for being a part of our Appliance Wellness Program. It means the world to us to hear that every step of your service experience was marked by professionalism and care. We’re especially glad that Matthew was able to arrive on time, solve the issue with your LG dryer, and carry out the repair with purpose and determination. We'll be sure to pass along your kind words—he’ll be thrilled to know his work made a difference. Thank you again for your trust and support. We're always here to keep your appliances running smoothly! Warm regards, Mr. Appliance of Auburn Team

Debbie Shaw
Debbie Shaw via Google

Nice, knowledgeable and efficient.

Response from Owner

Thank you so much, Debbie! We truly appreciate your 5-star review. It’s great to hear that you found our team nice, knowledgeable, and efficient—that’s exactly the experience we aim to deliver. We’re here whenever you need us!

Mark Rapoport
Mark Rapoport via Google

Excellent customer service. Very polite and professional.

Response from Owner

Thank you, Mark! We're so glad to hear you had a great experience with our team. We strive to provide polite, professional, and excellent service every day. We appreciate your support and look forward to helping you again whenever you need us!

Jeff Rothstein
Jeff Rothstein via Google

Matthew technician knowledgeable, friendly and efficient

Response from Owner

Thank you so much for the great review, Jeff! We’re grateful you welcomed us into your home, and we're glad to hear Matthew made a strong impression with his knowledge, friendliness, and efficiency. He truly takes pride in delivering top-quality service, and we’ll be sure to pass along your kind words to him. If you ever want to stay ahead of appliance issues, be sure to check out our Appliance Wellness Program—it's a great way to keep everything running smoothly with regular check-ups and maintenance. Thanks again for choosing us. We look forward to being your trusted appliance team whenever you need us! Best regards, Mr. Appliance of Auburn Team

CYNTHIA BLACK
CYNTHIA BLACK via Google

Good communication. Courteous service repairman . They can work on a variety of brands and models of appliances.

Response from Owner

Thank you so much for the 5-star review, Cyntha! We're glad to hear you had a great experience with our team. Good communication and courteous service are exactly what we strive for, and we’re happy to know that showed during your visit. We appreciate you noting our ability to work on a variety of brands and models—it’s part of our commitment to being as helpful and versatile as possible for our customers. Don’t forget to check out our Appliance Wellness Program if you’re interested in keeping your appliances running smoothly year-round with regular maintenance and early issue detection. Thanks again for your trust—we’re here whenever you need us! Warm regards, Mr. Appliance of Auburn Team

Tiffany Burke
Tiffany Burke via Google

Response from Owner

Thank you so much for the 5-star review, Tiffany! We truly appreciate your support and are so glad we could deliver a positive experience. Since you’ve had a great service visit, we’d love to remind you about our Appliance Wellness Program—it’s designed to keep your appliances running at their best with regular maintenance and early issue detection. It’s a simple way to save time, money, and the hassle of surprise breakdowns. Thanks again for choosing us—we’re always here when you need us! Warmly, Mr. Applaince of Auburn Team

Total number of 5 star reviews :63

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