4.9/5

2164 Ratings

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Stephanie Kern
Stephanie Kern via Google

Repairman was very knowledgeable and professional. He searched more than one company to find the correct igniter for my stove. Mr. Appliance company sends a picture of the repairman and expected time of arrival for each visit. “Customer Service” is their middle name.

Response from Owner

Thank you for taking the time to leave such a wonderful review for Mr Appliance of Georgetown. Our goal is to try and give every customer a 5 star experience for start to finish. Things have changed in 2021 and it's become more difficult to find parts. We have expanded our part networks to other whole sellers and using ALL avenues to try and get our customers repairs done quickly. If you ever need anything just give us a call and we will help anyway we can.

Joe German Jr
Joe German Jr via Google

Response from Owner

Thank you for your 5-star rating, Joe! We appreciate your support and are glad to know you had a positive experience.

James Paul Switzer
James Paul Switzer via Google

Randy, done a great job getting my LG fridge back up and going.

Response from Owner

Thank you for your kind words, James! We're thrilled to hear that Randy was able to assist you with your LG fridge. Your satisfaction means a lot to us!

Anita Jennings
Anita Jennings via Google

We had a good experience with this company. The technician arrived on time; he was courteous and knowledgeable.

Response from Owner

Thank you for your wonderful review, Anita! We're glad to hear that you had a good experience and that our technician provided you with great service. Your satisfaction is our priority! We look forward to assisting you again in the future.

jwkendall1
jwkendall1 via Google

Response from Owner

Thank you for your 5-star rating! We're happy to know you had a positive experience. Your support means a lot to us!

Jeff Merlino
Jeff Merlino via Google

Response from Owner

Thank you for the 5-star rating, Jeff! We're grateful for your support and look forward to serving you again.

Regina Mccoy
Regina Mccoy via Google

The office staff was helpful and courteous. The technician was also courteous and knowledgeable.

Response from Owner

Thank you for your kind words, Regina! We're thrilled to hear that our staff and technician made a positive impression on you. Your feedback motivates us to continue providing excellent service. We look forward to assisting you again in the future!

John McConnell
John McConnell via Google

Response from Owner

Thank you for your 5-star rating, John! We appreciate your support and look forward to serving you again in the future.

Susie Longenecker
Susie Longenecker via Google

Response from Owner

Thank you for your 5-star rating, Susan! We're thrilled to have your support and look forward to serving you again in the future.

Michelle Nihei
Michelle Nihei via Google

Extremely professional, great service and our washing machine is working perfectly again!

Response from Owner

Thank you for your wonderful review, Michelle! We're delighted to hear that our service met your expectations and that your washing machine is working perfectly again. Your satisfaction is our top priority!

Mike Andreoni
Mike Andreoni via Google

Mr. Appliance is the best service company for appliance repairs that I have ever experienced in the last 40+ years. They contact you way before coming to the site, they are prompt, knowledgeable, and very polite.

Response from Owner

Thank you, Mike, for your wonderful feedback! We’re thrilled to hear that you consider us the best service company for appliance repairs. Our team strives to provide prompt and knowledgeable service, and your recognition means a lot to us. We look forward to assisting you again in the future!

Beverly Kitts
Beverly Kitts via Google

Tyler was great to work with!

Response from Owner

Thank you for your kind words, Beverly! We're delighted to hear that you had a great experience working with Tyler. Your satisfaction means a lot to us!

Linda Faultner
Linda Faultner via Google

Melissa is very knowledgeable and so efficient. All the technicians are highly trained and professional. The entire operation quite impressive.

Response from Owner

Thank you for your wonderful feedback, Linda! We're thrilled to hear about your positive experience with Melissa and our technicians. Your kind words motivate us to maintain our high standards. We look forward to serving you again!

Dave Jansen
Dave Jansen via Google

Tyler showed up right on schedule and promptly diagnosed our dishwasher issue. He took the time to explain what happened and made the repair in a timely and professional manner. We are extremely pleased with the communication and service and highly recommend Mr. Appliance for any of your repair needs!

Response from Owner

Hi Dave, Thank you for taking the time to share your feedback with us. We strive to deliver the best possible experience to our customers, and we share in your frustrations with this situation. We're happy to hear that your technician, Ed, was knowledgeable and helpful. Unfortunately, an issue with our parts warehouse was the source of this incident. However, we apologize for your experience, and understand the mark was missed on this one. We hope you'll give us another chance in the future. Thank you, again.

George Davis
George Davis via Google

Service techs have been to our home two times. Both times the techs completed their tasks in a timely manner. Thanks Mr. appliance.

Response from Owner

Thank you for your wonderful feedback, George! We're glad to hear that our service techs were efficient and met your expectations. We appreciate your support and look forward to serving you again in the future!

Brittany Murphy Underwood
Brittany Murphy Underwood via Google

This is my third time using Mr Appliance. They’re wonderful, knowledgeable and pricing is fair. I would highly recommend!

Response from Owner

Thank you for your continued support, Brittany! We are delighted to know that you had a positive experience with us for the third time. Your recommendation means a lot to us, and we look forward to serving you again!

Tim Bennett
Tim Bennett via Google

Response from Owner

Thank you for the 5-star rating, Tim! We're glad to have your support and look forward to serving you again in the future.

Nick McIver
Nick McIver via Google

Ed was very polite and professional. He showed up during the scheduled two hour window, figured out the problem with the dryer, and fixed it (still in the two hour arrival window). If another appliance needs repair in the future, I will definitely contact Mr. Appliance.

Response from Owner

Thank you for your wonderful review, Nick! We're thrilled to hear that Ed provided you with polite and professional service. We look forward to assisting you with any future appliance repairs!

Brad Pyles
Brad Pyles via Google

Best in-home service I’ve ever experienced

Response from Owner

Thank you for your wonderful feedback, Brad! We're thrilled to hear that you had the best in-home service experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!

James Cook
James Cook via Google

Very Profesional very knowledgeable

Response from Owner

Thank you for your kind words, James! We appreciate your feedback and are glad to hear you found our service professional and knowledgeable. Your satisfaction is our priority!

Total number of 5 star reviews :2068

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