4.9/5

43 Ratings

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Gary Thibault
Gary Thibault via Google

Marco was the best...simply put. He diagnosed the balancing issue and discovered it needed the shocks that support the wash tub. Very efficient and described/explained as the washer was being fixed. Fairly priced. Will call on this company in the future.

Response from Owner

Thank you for sharing your experience and for recognizing Marco’s expertise and efficiency. It’s wonderful to hear that the diagnosis and repair were clearly explained and met your expectations. Your feedback about fair pricing and satisfaction with the service is greatly appreciated.

Scott Forester
Scott Forester via Google

Response from Owner

Thank you, Scott, for taking the time to leave a five-star rating. Your support is truly appreciated, and it’s wonderful to know you had a positive experience with Mr. Appliance of Hurst-Euless-Bedford.

Sonny Account
Sonny Account via Google

Marco did a great job. Very polite and knowledgeable. Definitely anasset to the company.

Response from Owner

Thank you for sharing such kind words about Marco. It's wonderful to hear that his professionalism and expertise made a positive impression during your service visit. Your feedback is truly appreciated.

Melissa Schrubb
Melissa Schrubb via Google

Marco came out to diagnose our refrigerator issue. He found a fan was not working and immediately asked me for a box fan to put behind the refrigerator to keep the condenser cool, until a part can be ordered and installed. I really appreciate that he was trying to save our condenser from any damage due overheating. I will definitely use Mr. Appliance HEB for my appliance repair needs.

Response from Owner

Thank you so much for sharing your experience, Melissa. It's wonderful to hear that Marco was able to quickly identify the issue with your refrigerator and offer a helpful temporary solution to protect your appliance. Your kind words and trust in Mr. Appliance of Hurst-Euless-Bedford are truly appreciated.

Amanda Lopez
Amanda Lopez via Google

First off all, before they ever came out, they sent a picture of the repair man who was coming out. Absolutely loved that. Once Marco got here, he was very professional, courteous and was quick to help. Once he fixed the refrigerator, he also worked on the stove top at a discounted rate for the second thing needing repairs. We will definitely using Mr. Appliance of HEB again.

Response from Owner

Thank you so much for sharing your experience, Amanda. It’s wonderful to hear that you appreciated the technician photo and that Marco provided professional and courteous service. Your positive feedback means a lot, and it's great to know the repairs met your expectations.

Jane Armstrong
Jane Armstrong via Google

Fast, punctual, friendly knowledgable, neat, and put a rush on my order due to a holiday coming!

Response from Owner

Thank you, Jane, for highlighting the speed, punctuality, and friendliness of the team, as well as their attention to detail. It’s wonderful to know you appreciated the extra effort around the holiday. Your feedback means a lot.

Diana Willis
Diana Willis via Google

Thank you Logan for the call and opportunity to speak with you about my fridge and freezer today!!

Response from Owner

Thank you for sharing your positive experience, Diana. It's wonderful to hear that Logan was able to assist you with your fridge and freezer questions. Your appreciation means a lot to the team.

Russell Taylor
Russell Taylor via Google

Great service! Showed up on time, fixed the dishwasher and got us back up and running!

Response from Owner

Thank you, Russell, for sharing your positive experience. It’s wonderful to hear that the service was timely and your dishwasher is working again. Your feedback is truly appreciated.

Leslie Kane
Leslie Kane via Google

Every part of this transaction was outstanding. Scheduling was easy and I received a fast reply. Communication was great. Marco was knowledgeable and friendly. He explained the problem and ordered the part. He came back within 2 business days and my dryer was up and running! I would highly recommend Mr. Appliance!

Response from Owner

Thank you so much for taking the time to share your experience, Leslie. It’s wonderful to hear that scheduling was convenient and that you appreciated the clear communication throughout the process. Marco will be delighted to know that his knowledge and friendly service made a positive impression. Your kind recommendation means a great deal to the team at Mr. Appliance of Hurst-Euless-Bedford.

MIcahel Davidson
MIcahel Davidson via Google

Marco did a great job. Refrigerator fixed and cleaned up. I would definitely recommend Mr. Appliance.

Response from Owner

Thank you for sharing your positive experience and for recommending Mr. Appliance. It’s wonderful to hear that Marco provided excellent service and took great care in fixing and cleaning up your refrigerator. Your feedback is much appreciated.

Kirby North
Kirby North via Google

Oven was not heating up correctly. Mr.Appliance was contacted and Marco came out at assigned time. He was able to identify the issue quickly. He did not have the part on the truck and had to order it. Rescheduled and arrived on time and was quick to replace the part. Marco was very professional and I would recommend him to anyone needing that type of service.

Response from Owner

Thank you for sharing your experience, Kirby. It's wonderful to hear that Marco provided timely and professional service, and that your oven issue was identified and resolved efficiently. Your recommendation means a lot and is greatly appreciated.

Brenda North
Brenda North via Google

Marco was very polite and professional. He was able to quickly order the part we needed for our custom oven and fixed it saving us thousands of dollars.

Response from Owner

Thank you for sharing your experience, Brenda. It’s wonderful to hear that Marco’s professionalism and expertise made such a positive difference with your custom oven. Your feedback is truly appreciated.

Denise Santiago
Denise Santiago via Google

Fantastic service!

Response from Owner

Thank you, Denise, for sharing your kind words and positive feedback. It’s wonderful to know you had a fantastic experience with our service team.

Gerald Clark
Gerald Clark via Google

Response from Owner

Thank you, Gerald, for sharing your positive experience and taking the time to leave a five-star rating. Your feedback is greatly appreciated and encourages our team to continue providing excellent service.

Dessa O'Neale
Dessa O'Neale via Google

Marco was awesome. He arrived quickly solved the problem with our washer and had the part the next day. Fast and friendly. Definitely recommend Mr. Appliance for your appliance needs.

Response from Owner

Thank you for sharing your experience and for recommending Mr. Appliance. It's great to hear that Marco provided fast and friendly service, and that your washer issue was resolved so efficiently. Your feedback means a lot to the team.

Kryshelle Beckwith
Kryshelle Beckwith via Google

My service was fantastic. Mario was very professional and very knowledgeable. I would use you a again and again. Thanks

Response from Owner

Thank you for sharing your experience, Kryshelle. It’s wonderful to hear that Marco provided professional and knowledgeable service. Your kind words and continued trust mean a lot.

Jamie Roberts
Jamie Roberts via Google

Logan was great, would use again... but hopefully I won't have to!

Response from Owner

Thank you, Jamie Roberts, for your kind words! We're happy to hear that Logan provided a great service for you. We also hope you won't need us again soon, but we're here whenever you do!

Amanda Reid
Amanda Reid via Google

Logan and his team helped me out tremendously today! Had a broken refrigerator that hasn’t been able to dispense water for years and they fixed it right up! The technician was lovely and explained everything so that even I understood. So nice to have a good handyman around.

Response from Owner

Thank you for your feedback, Amanda! We’re happy to hear that Logan and his team were able to fix your refrigerator's water dispenser and that the technician's explanations were clear and helpful. It's great to know you appreciate having reliable service from our team.

Lorinda Bourn
Lorinda Bourn via Google

Marco was on time, hard-working, and problem-solved our Samsung frig water leak

Response from Owner

Thank you for your feedback, Lorinda! We appreciate you taking the time to share your experience. It’s great to know Marco was punctual and effectively resolved your Samsung fridge water leak.

Matt Brunson
Matt Brunson via Google

Marco from the Hurst/Euless location was great! He was punctual, knowledgeable and friendly. He answered all my questions and gave me tips on maintaining my refrigerator as well. I was fixed in no time-thanks Marco!

Response from Owner

Thank you, Matt, for sharing your positive experience with Marco. It's wonderful to hear that he was able to provide punctual, knowledgeable, and friendly service while also offering helpful maintenance tips for your refrigerator. Your feedback is greatly appreciated, and it’s fantastic to know that Marco made a difference for you.

Total number of 5 star reviews :40

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