4.7/5

1775 Ratings

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Phrarama
Phrarama via Google

Courteous. Explained what needed to be done.

Kelly Donahue
Kelly Donahue via Google

Technician Jonathan was extremely professional and knowledgeable about the problem with our Samsung dishwasher. Easy to schedule an appointment, updated us when a delay occurred, and fixed the dishwasher on the day promised! Thoroughly recommend and will use again.

Response from Owner

Kelly - Thank you for your wonderful feedback! We're so glad to hear that Jonathan provided professional and knowledgeable service while repairing your Samsung dishwasher. We also appreciate your patience with the delay and are happy we could get everything fixed as promised. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Thanks for choosing us!

Loretta Shiner
Loretta Shiner via Google

The technician was very friendly and knowledgeable. I was so glad for the quick response and he got it fixed. It was cheaper than buying a new one. Thank you to everyone that helped us.

Response from Owner

Loretta - Thank you for your kind words! We're so glad our technician provided friendly and knowledgeable service and that we could get your appliance fixed quickly. It’s always great to save on a replacement when a repair does the job! We appreciate your trust and are here whenever you need us. Thanks for choosing us!

Patricia Boyd
Patricia Boyd via Google

When your Tech. called me I didn’t recognize his name so I let the phone ring. He called again & I picked up the phone and said, I don’t want to talk to you. He called back again and said he was from Mr. Appliance. I said why didn’t you tell me! He was a sweet heart.

Response from Owner

Pat - Thank you for sharing your experience! We're glad to hear that our technician's persistence paid off and that he turned out to be a sweetheart! We appreciate your patience and sense of humor, and we're grateful for the opportunity to assist you. If you ever need us again, we’re just a call away—this time, hopefully with a name you recognize right away! 😊 Thanks for choosing us!

Sheri Quattro
Sheri Quattro via Google

I was able to get a next day appointment for someone to look at my dryer. Fees and repair costs explained well and were reasonable. Technician (Jeffrey) explained everything and showed us the melted wire. He was very friendly and knowledgeable.

Response from Owner

Sheri - Thank you for your feedback! We're glad we could get you a next-day appointment and that Jeffrey provided clear explanations and friendly, knowledgeable service. It's great to hear that the fees and repair costs were transparent and reasonable. We appreciate your trust and look forward to assisting you again in the future. Thanks for choosing us!

Vincent J Iosue
Vincent J Iosue via Google

Great Job. Well done!

Response from Owner

Vincent - Thank you! We're glad you had a great experience. If you ever need our help again, we’re here for you. Thanks for choosing us! 😊

Jennifer Cattell
Jennifer Cattell via Google

Timothy Snyder
Timothy Snyder via Google

Our technician Lloyd was determined to find an unusual problem with our refrigerator. He is knowledgeable, professional and personable. We had to wait four days for parts shipment but was scheduled next day for installation. Very happy with the whole process and will use in the future for sure.

Response from Owner

Carolyn - Thank you for your kind words! We're delighted to hear that Lloyd's determination, knowledge, and professionalism made a positive impact on your repair experience. We appreciate your patience during the parts shipment and are glad we could schedule the installation promptly. It’s wonderful to know you’re happy with the process, and we look forward to assisting you again in the future. Thanks for choosing us!

Jack Comer
Jack Comer via Google

The Technician was very knowledgeable and explained our dryer problem. It required considerable disassembly but was repaired promptly. The Technician was very professional. Highly recommended for our future service needs.

Response from Owner

Jack - Thank you for your great feedback! We're glad to hear that our technician provided knowledgeable and professional service while efficiently repairing your dryer. We appreciate your recommendation and look forward to assisting you with any future service needs. Thanks for choosing us!

George Anderson
George Anderson via Google

Lloyd arrived on time and thoroughly tested the dishwasher before providing the assessment. He then came back with a new part and ensured the machine worked like new.

Response from Owner

George - Thank you for your feedback! We're glad to hear that Lloyd arrived on time, thoroughly tested your dishwasher, and got it working like new. Providing thorough and reliable service is our priority, and we appreciate you trusting us with your repair. If you ever need assistance in the future, we’re here to help. Thanks for choosing us!

Melissa Burke
Melissa Burke via Google

Christy Tyminski
Christy Tyminski via Google

This company was very professional and responsive. Robert, the technician, is the nicest, most professional and caring person I have met.

Response from Owner

Thank you for your kind words! We're delighted to hear that you had a professional and responsive experience with our team. Robert will be thrilled to know that his professionalism and care made such a positive impression. We truly appreciate your feedback and look forward to assisting you in the future. Thanks for choosing us!

James Dioneff
James Dioneff via Google

Came early found a leak in the pea-trap and fixed that too. This Disabled Veteran thanks you with all my heart.

Response from Owner

James - Thank for the nice review, we certainly are happy we could help you. More importantly, THANK YOU for your service to our country. Please let us know if we can help you in the future.

Katherine Simmons
Katherine Simmons via Google

On time, affordable and quick service.

Response from Owner

Thank you, Katherine, for your kind words about Jeffrey and Mr. Appliance of Mentor! We're thrilled to hear that you were happy with our prompt, affordable, and quick service. We appreciate your feedback and look forward to assisting you again in the future. Thanks for choosing us!

Michelle Mulchin
Michelle Mulchin via Google

Mr. Appliance shows up on time and gets their work done. They are knowledgeable and courteous. I recommend them often.

Response from Owner

Thank you for taking the time to leave such a positive review, Michelle! We are thrilled to hear that you were satisfied with our services and that you would recommend us to others. Our team at Mr. Appliance Of Mentor takes pride in being knowledgeable, courteous, and punctual, so it's great to know that we met your expectations.

Becky Young
Becky Young via Google

He does a great job.

Roger Burbrink
Roger Burbrink via Google

fast and effective service

Viki Cross
Viki Cross via Google

Lloyd was absolutely professional, prompt and considerate. Highly recommend Mr Appliance to anyone needing services.

Mark Belisly
Mark Belisly via Google

Brad Kish
Brad Kish via Google

Robert was knowledge, fast, friendly and fixed my fridge fast. Best no hassle experience I've had.

Total number of 5 star reviews :1616

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