What People Are Saying About Mr. Appliance of Salem

Mr. Appliance is amazing!! Our condo association was having an issue with our dryer that arose the other evening. Giuseppe came out the next morning and not only fixed that dryer, but took preventative measures on the second dryer so that the same thing doesn’t happen again with that one. He was thorough and helpful in explaining what was wrong, and even provided suggestions for future maintenance to prevent larger issues in the future. Thank you Mr. Appliance for making a stressful situation stress-free!

Giuseppe is great. He solved our problem and saved us some money.

Finding an unusual problem with my Subzero refrigerator, I instinctively, contacted their Customer Support group who recommended an authorized Serviceman in my area. After several phone calls, texts, weeks of waiting and broken promises to show up, I called Mr. Appliance. I was put on their schedule within minutes of my call, and their Serviceman left our home around 7:30 the next evening with the problem we hoped would be resolved. For the entire time in our home, we witnessed a real professional at work. He was thoughtful, thorough, and kept us informed as he analyzed the problem and carefully removed shelves and drawers, inspected seals and lay on the floor examining the bottom where he discovered and fixed the problem. In my opinion, a company that communicates well, says what they will do, and does it courteously, in a timely and affordable way is the standard of a Gold, Five Star Company.o

Excellent repair work. Fast efficient and friendly.

Prompt - resolved the problem-'offered advice For how to avoid it in the future.

Very pleasant and professional

Very good service the technician was very professional and polite

I had an issue with the door of our dishwasher and the repairman was just great! First of all, he arrived on time and politely put on shoe covers because it had been raining! We thought that the issue was with the spring on the door and he said that he could reach out to the manufacturer to see if it could be replaced (the door would not lay flat when opened). Instead, he took the time to investigate further and saw that the door was pinching the water line. Sure enough, once he cleared that up, the door opened properly! If he had not been persistent and taken the time to find that, we would have eventually had a much worse problem on our hands! Thank you so much!!

From the first contact to fixing our refrigerator, Mr. Appliance provided outstanding customer service. Couldn’t be happier and would highly recommend them to anyone needing service on their appliance.

I had an issue with the door of our dishwasher and the repairman was just great! First of all, he arrived on time and politely put on shoe covers because it had been raining! We thought that the issue was with the spring on the door and he said that he could reach out to the manufacturer to see if it could be replaced (the door would not lay flat when opened). Instead, he took the time to investigate further and saw that the door was pinching the water line. Sure enough, once he cleared that up, the door opened properly! If he had not been persistent and taken the time to find that, we would have eventually had a much worse problem on our hands! Thank you so much!!

Fast, professional, and polite.

Repairman. Very respectful, polite, accommodating, and Knowledgeable

Salem appliance was really easy to work with. They were able to schedule an appointment quickly which I was so appreciative of. The technician (Miri) was knowledgeable, fixed my issue quickly, left the area neat and clean and was respectful. I was so pleased overall would definitely use them again.

Excellent service, prompt scheduling, on time. Val & Patricia were amazing!

I was very impressed and pleased with the professionalism, promptness and knowledge of Giuseppe, the technician from Mr. Appliance of Salem. Our month and half old Bosch dishwasher detected a leak and went into a continuous mode of pumping the water from the base of dishwasher. Turns out it was a defective water valve that wasn’t shutting which caused the overflow into the collection tray beneath the dishwasher. I called Mr. Appliance on a Monday afternoon. They were able to send the technician the next day who promptly diagnosed the issue. They had the replacement part on another van in the area and he was kind enough to come back on Tuesday late afternoon to finish the job and ran another diagnostic to make sure nothing else was wrong. Given that it was a defective part, the repair was covered by the 1-year warranty on the dishwasher. I would highly recommend Mr. Appliance of Salem, and if you can, ask for Giuseppe. He was a pleasure to deal with, knew his stuff, and was extremely professional.