4.6/5

289 Ratings

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Merrill Belmer
Merrill Belmer via Google

Excellent service. Very easy to get a quick appointment unlike some other appliance repair companies I have used. Very good communication from the office throughout the process. Will definitely use again

Response from Owner

Thank you for your fantastic feedback! We’re thrilled to hear that you had a great experience with our service and found it easy to schedule an appointment. We strive for clear communication, and it’s wonderful to know it made a difference for you. We look forward to assisting you again in the future! Thank you! Mr Appliance of Salem Team

David Tefft
David Tefft via Google

Had a great experience. Got my oven up and working again

Response from Owner

Thank you for your positive feedback, David! We're thrilled to hear that your oven is up and running again. It's always our goal to provide excellent service, and we're glad you had a great experience. We appreciate your support! Thank you! Mr Appliance of Salem Team

Roger Peterson
Roger Peterson via Google

great tech great job

Response from Owner

Thank you for your positive feedback, Roger! We're thrilled to hear that you’re satisfied with our tech and services. Your support means a lot to us. We look forward to serving you again! Thank you! Mr Appliance of Salem Team

Jane Foye
Jane Foye via Google

Excellent service by Giuseppe. Courteous and knew what he was doing. I will definitely call him again and recommend him.

Response from Owner

Thank you for the wonderful feedback, Jane! We're thrilled to hear that Giuseppe provided you with excellent service. Your recommendation means a lot to us, and we look forward to serving you again in the future. Thank you! Mr Appliance of Salem Team

Christine Reilly
Christine Reilly via Google

Response from Owner

Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon! Thank you! Mr Appliance of Salem Team

Maureen O'Hare Mercer
Maureen O'Hare Mercer via Google

The service man, Valary was the most helpful refrigerator technician I have ever had in my 50 years of calling for appliance services. He came to do the filters in the rear and inspected all the interior parts while on premises and figured out why the freezer's ice maker was broken . Unexpected finding , but very helpful going into Summer. I hope this man gets the accolades in -house that he deserves as he represented your company " best in the biz!" Maureen Salem

Response from Owner

Thank you for your wonderful feedback, Maureen. We're thrilled to hear about your positive experience with Valary. His thoroughness and dedication to solving your refrigerator issues truly reflect our commitment to excellent service. We will certainly pass along your kind words and recognition to him. Your satisfaction means a lot to us, and we're glad we could help! Thank you! Mr Appliance of Salem Team

Olivia Curreri
Olivia Curreri via Google

Mr. Appliance is amazing!! Our condo association was having an issue with our dryer that arose the other evening. Giuseppe came out the next morning and not only fixed that dryer, but took preventative measures on the second dryer so that the same thing doesn’t happen again with that one. He was thorough and helpful in explaining what was wrong, and even provided suggestions for future maintenance to prevent larger issues in the future. Thank you Mr. Appliance for making a stressful situation stress-free!

Response from Owner

Thank you for your wonderful review, Olivia! We're delighted to hear that Giuseppe was able to resolve your dryer issues and provide helpful advice. Your satisfaction is our top priority, and we appreciate your trust in Mr. Appliance. We look forward to serving you again in the future! Thank you! Mr Appliance of Salem Team

Martin Benchoff
Martin Benchoff via Google

Giuseppe is great. He solved our problem and saved us some money.

Response from Owner

Thank you for your kind words, J. Martin! We're thrilled to hear that Giuseppe was able to assist you and save you money. We appreciate your feedback and look forward to serving you again! Thank you! Mr Appliance of Salem Team

Phyllis Woodward
Phyllis Woodward via Google

Response from Owner

Thank you for your 5-star rating, Phyllis! We're grateful for your support and look forward to serving you again. Thank you! Mr Appliance of Salem Team

ATILLA HANEFI Macun
ATILLA HANEFI Macun via Google

Response from Owner

Thank you for your 5-star rating, ATILLA! We're grateful for your support and look forward to serving you again. Thank you! Mr Appliance of Salem Team

Jerry Giuliano
Jerry Giuliano via Google

Finding an unusual problem with my Subzero refrigerator, I instinctively, contacted their Customer Support group who recommended an authorized Serviceman in my area. After several phone calls, texts, weeks of waiting and broken promises to show up, I called Mr. Appliance. I was put on their schedule within minutes of my call, and their Serviceman left our home around 7:30 the next evening with the problem we hoped would be resolved. For the entire time in our home, we witnessed a real professional at work. He was thoughtful, thorough, and kept us informed as he analyzed the problem and carefully removed shelves and drawers, inspected seals and lay on the floor examining the bottom where he discovered and fixed the problem. In my opinion, a company that communicates well, says what they will do, and does it courteously, in a timely and affordable way is the standard of a Gold, Five Star Company.o

Response from Owner

Thank you for sharing your detailed experience, Jerry! We are thrilled to hear that our serviceman provided you with the professional support you needed. Your kind words about our communication and service standards truly mean a lot to us. We aim to consistently deliver five-star service, and we're glad to have met your expectations. Thank you for choosing Mr. Appliance! Thank you! Mr Appliance of Salem Team

Tahaddeus Carpen
Tahaddeus Carpen via Google

Excellent repair work. Fast efficient and friendly.

Response from Owner

Thank you for your kind words, Thad! We're thrilled to hear you were pleased with our repair work and service. Your satisfaction is our priority! Thank you! Mr Appliance of Salem Team

Margaret Stevens
Margaret Stevens via Google

Response from Owner

Thank you for your 5-star rating, Margaret! We appreciate your support and are glad to know you had a positive experience with us. Thank you! Mr Appliance of Salem Team

Kim George
Kim George via Google

Prompt - resolved the problem-'offered advice For how to avoid it in the future.

Response from Owner

Thank you for your positive review, Kim! We're glad to hear that we were able to resolve the issue promptly and provide useful advice. Your satisfaction is our priority! Thank you! Mr Appliance of Salem Team

L
L via Google

Very pleasant and professional

Response from Owner

Thank you for your positive review! We're delighted to hear that you found our service pleasant and professional. Your feedback encourages us to keep striving for excellence! Thank you! Mr Appliance of Salem Team

Stacey Friends
Stacey Friends via Google

Very good service the technician was very professional and polite

Response from Owner

Thank you for your feedback, staacey! We're glad to hear that you received good service and found our technician professional and polite. Your satisfaction is our priority! Thank you! Mr Appliance of Salem Team

Adrienne Stinson
Adrienne Stinson via Google

Response from Owner

Thank you for the 5-star rating, Adrienne! We're glad to know you had a positive experience with us. Your support means a lot! Thank you! Mr Appliance of Salem Team

Helen Connell
Helen Connell via Facebook

I had an issue with the door of our dishwasher and the repairman was just great! First of all, he arrived on time and politely put on shoe covers because it had been raining! We thought that the issue was with the spring on the door and he said that he could reach out to the manufacturer to see if it could be replaced (the door would not lay flat when opened). Instead, he took the time to investigate further and saw that the door was pinching the water line. Sure enough, once he cleared that up, the door opened properly! If he had not been persistent and taken the time to find that, we would have eventually had a much worse problem on our hands! Thank you so much!!

Response from Owner

Helen, taking the time to get to the real root of the problem can make all the difference, and we’re so glad your technician was thorough in figuring it out! Little details, like wearing shoe covers and investigating beyond the obvious fix, are things we always strive for. Thank you so much for your great review and recommendation! Mr. Appliance of Salem

Lori Glazier
Lori Glazier via Google

From the first contact to fixing our refrigerator, Mr. Appliance provided outstanding customer service. Couldn’t be happier and would highly recommend them to anyone needing service on their appliance.

Response from Owner

Thank you for your wonderful review, Lori! We're thrilled to hear that you had a great experience with our team from start to finish. Your recommendation means a lot to us. We look forward to assisting you again in the future! Thank you! Mr Appliance of Salem Team

Helen Connell
Helen Connell via Google

I had an issue with the door of our dishwasher and the repairman was just great! First of all, he arrived on time and politely put on shoe covers because it had been raining! We thought that the issue was with the spring on the door and he said that he could reach out to the manufacturer to see if it could be replaced (the door would not lay flat when opened). Instead, he took the time to investigate further and saw that the door was pinching the water line. Sure enough, once he cleared that up, the door opened properly! If he had not been persistent and taken the time to find that, we would have eventually had a much worse problem on our hands! Thank you so much!!

Response from Owner

Thank you for your wonderful review, Helen! We're thrilled to hear about your positive experience with our repairman and appreciate your recognition of his dedication. It's great to know that he was able to solve the issue promptly and effectively. Your satisfaction is our priority, and we look forward to assisting you again in the future! Thank you! Mr Appliance of Salem Team

Total number of 5 star reviews :236

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