5/5

15 Ratings

|

Bill and Kathy Aston
Bill and Kathy Aston via Google

The technician (Banks) was very polite and thorough in quickly evaluating the issue, explaining the problem and clearly explaining the repair and costs associated with it. We are very pleased with this service.

Lily Kate Reilly
Lily Kate Reilly via Google

Banks was just what we needed to fix our ice machine. He assessed the problem immediately and gave us a solution while he was there in a timely manner. Banks was efficient and friendly and we will definitely be using him again if the opportunity arises. Thank you Banks!

Response from Owner

Thank you so much for your review and for your recommendation to your friends and neighbors. Banks is a professional, helpful and conscientious technician and we are so happy to hear that he was able to provide you with excellent service for your REALRELAX ice machine. We appreciate your loyalty!

Ralph Nitsch
Ralph Nitsch via Google

Our service technician, David, was extremely patient and helpful as he walked us through the replacement of our existing microwave with the new one, Answering all our questions along the way. We could not have asked for a better service experience – great job!

Response from Owner

We appreciate your review and are happy to hear that David was professional, patient and helpful with the replacement of your GE microwave. Our customers mean the world to us and we will continue to work hard to build your trust and loyalty!

Anne Wise
Anne Wise via Google

Mr Appliance was a great experience from start to finish. The woman answering the phone could not have been more kind and helpful. And the technician was equally pleasant and better yet, knowledgeable.

Response from Owner

Thank you for sharing such positive feedback about your experience. It’s wonderful to hear that both our office staff and technician left such a great impression. We truly appreciate being able to assist with your LG washing machine and are grateful for the opportunity to earn your loyalty.

Mary Barron
Mary Barron via Google

Great service. Easy to make appt. Personable and professional technician, able to explain the problem/ issue in lay person terms. Replacement parts quickly sourced.

Response from Owner

Thank you for your review! We are grateful for the opportunity to build a lasting relationship with you through our teams customer service and professionalism during your Whirlpool refrigerator repair. Thank you for the recommendation!

Sara Keleher
Sara Keleher via Google

Very helpful technician solved my problem and gave me valuable troubleshooting tips.

Response from Owner

We are grateful for the opportunity to assist with your Bertazzoni range. Your recommendation and review mean a lot to us and we are thrilled to have earned your trust!

Jay Gravatt
Jay Gravatt via Google

Great service! Showed up on time and fixed my freezer! They are in my contacts just incase something else comes up!

Response from Owner

Thank you for your awesome review! Our team works hard to earn your trust and we are happy that your Whirlpool freezer repair landed us in your contacts! Your loyalty is our top priority. Thank you again for your recommendation!

Debbie Self
Debbie Self via Google

Service tech Banks was outstanding . He explained all my options and approximate pricing for each. He was friendly and professional. Jaime, the scheduler, was excellent in her communication… all in all, I recommend Mr.Appliance without hesitation !

Response from Owner

Our top priority is your satisfaction and we are happy to have been able to assist with your GE microwave. We appreciate your review and your recommendation!

Becky Prentice
Becky Prentice via Google

Brandon, the technician, was knowledgeable, friendly and efficient. Jill, the administrator, was helpful and polite. They were very prompt with their service.

Response from Owner

Thank you for your review - we are so glad we could assist with your Maytag refrigerator repair even "in the dark"! :) Our team will always go the extra mile for our customers. Thank you again for choosing Mr. Appliance!

Deborah Oakes
Deborah Oakes via Google

To have our oven go out right before a trip and taking care of an elderly mother at the time was very unsettling but the young man serviceman Banks Mwamba was very through and professional. Thank you Mr. Appliance.

Response from Owner

Thank you for your review. We know that there is never a good time for an appliance to break down, and often it could not happen at a worst time! It is our top priority to provide you with professional service that puts your mind at ease. Thank you for choosing Mr. Appliance for your GE oven repair!

Tray Sullivan
Tray Sullivan via Google

Great service, very quick and effective!

Response from Owner

Your Kenmore refrigerator repair is our top priority and we are pleased to hear that you were happy with your service! Thank you for your review!

Ross Smith
Ross Smith via Google

Response from Owner

Thank you, Ross, for your wonderful review! We're thrilled to hear that you had a positive experience with Mr. Appliance of Southlake-Grapevine. Your satisfaction is our top priority, and we are happy to have assisted with your LG refrigerator. We appreciate your support and look forward to serving you in the future.

l Sawyer
l Sawyer via Google

First impressions go a long way. The technician Mr. Banks was polite, professional and very knowledgeable as he identified the problem with my dishwasher and began working on the repair. I will definitely use their services again.

Response from Owner

Thank you for your awesome review! We love hearing that our technicians are making favorable impressions on our customers and are glad that Banks was able to diagnose and repair your KitchenAid dishwasher on the spot. We will keep bringing professional service to our Fort Worth/Southlake-Grapevine customers. Thank you again for your recommendation!

Scott Levings
Scott Levings via Google

They did a great job, and were quick and professional.

Response from Owner

Thank you for your review! Your satisfaction is our top priority and we are pleased to hear that your GE oven repair exceeded your expectation. We appreciate your review and your recommendation!

Sarah Tanner
Sarah Tanner via Google

My technician Banks was able to get my oven back in working order quickly! Great service!

Response from Owner

We are thrilled to be servicing the Southlake/Grapevine area and want to thank you for being our first review! We work hard to make sure our customers are satisfied with efficient and professional service and are happy to have been able to provide you with the help and information to get your Maytag range back in top shape. Thank you again for kind words and your recommendation!

Total number of 5 star reviews :15

help icon
Contact Mr. Appliance today to schedule your next service!