4.8/5

78 Ratings

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Melinda Okai
Melinda Okai via Google

I appreciated being able to talk to a person even on a Sunday to discuss our issue and set up an appointment for the next day. They were prompt, and very professional. They fixed the problem AND gave us advice on problem solving to keep our machines running smoothly. Very happy with our technician today.

Response from Owner

Hi Mindi, thank you for taking the time to let others know about your experience. We do our very best to exceed our customer's expectations by providing an exceptional customer experience. Thank you for trusting and choosing Mr. Appliance!

Glen Wadley
Glen Wadley via Google

Response from Owner

Hi Glen, thank you for sharing your experience with Mr. Appliance. We're glad to hear you enjoyed our services. Thanks again for choosing us as your local appliance repair service and have yourself a fantastic day!

Diana Duebelbeis
Diana Duebelbeis via Google

Called them to have fridge looked at…it was making a squeaky noise everytime it ran. They sent someone the same day. His name is Noah L. Noah is courteous, knowledgeable and took care of the issue while explaining what he was doing. It was a very fair price and an excellent experience. I would definitely recommend them and I put their magnet that Noah gave me, on my fridge to keep it handy. Mr Appliance is my go-to appliance repair service….and Noah is our guy. Thank you Noah. It was a pleasure meeting you.

Response from Owner

Hi Diana, thank you for leaving this review! It’s great to see that you had a positive experience with us, and we’re glad that we could provide satisfying service for your project. Thanks again for choosing Mr. Appliance and have a great day!

Robert Stanton
Robert Stanton via Google

Response from Owner

Hi Robert, thank you so very much for taking the time out of your busy schedule to let others know about your experience. We are so grateful to have had the opportunity to help you with your project. Thank you for choosing Mr. Appliance!

Lee Campbell
Lee Campbell via Google

Noah did an excellent job, he was professional and super friendly!

Response from Owner

Hi Leland, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.

Mandy Steele
Mandy Steele via Google

Response from Owner

Hi Mandy, thank you for reviewing your experience! Quality service and professionalism are what sets us apart from the rest. Thank you for choosing us!

Linda Chilton
Linda Chilton via Google

Noah L arrived within a half hour of my call for service! He quickly diagnosed the problem with my dryer and explained it to me. He figured the cost and got my approval before doing the repair. His truck was stocked with the part needed, and my dryer was repaired very quickly. Noah was competent, friendly and careful. He followed company policy to put protective coverings over his shoes upon entering my home.

Response from Owner

Hi Linda, thank you so much for the positive review! We are so happy that you had a great experience with Mr. Appliance. We look forward to working with you again in the future!

Kevin Fitzpatrick
Kevin Fitzpatrick via Google

Response from Owner

Hi Kevin, thank you so very much for taking the time out of your busy schedule to let others know about your experience. We are so grateful to have had the opportunity to help you with your project. Thank you for choosing Mr. Appliance!

Chris Hensen
Chris Hensen via Google

Response from Owner

Hi Chris, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!

Floyd Simmons
Floyd Simmons via Google

Problem effectively resolved. Easy to schedule. Were on time with picture of repairman ahead of appointment. Full year guarantee.

Response from Owner

Hi Floyd, thank you for taking the time to leave a review. It’s wonderful to see that you were happy with our work, and we’re grateful for the opportunity to meet your needs. We look forward to helping you again!

Deborah Neff
Deborah Neff via Google

The staff was cordial and professional and replaced the defective valve. The aspect that they could have improved is taking care of it in 1 visit instead of 2. We self diagnosed the problem prior to the visit and requested that tech bring the needed valve replacement for visit #1. The receptionist was not keen on this request, stating they diagnose on visit #1 before ordering pre-ordering a part. This is not an expensive part, and doing so would have saved both of us time as I needed to be home for 2 visits instead of one. Otherwise, I thought they were fine & would recommend them. Very nice technician, and I was kept informed about his arrival.

Response from Owner

Hi Debi, thank you for your review! We work hard to ensure each customer receives the best possible service, and we were happy to help you!

Barbara Kryvko
Barbara Kryvko via Google

Don gave our washer a complete go over. Not just the specific thing that was wrong, but he looked at everything to make sure that there wasn’t anything else that needed attention. He was professional, and friendly.

Response from Owner

Hi Barbara, thank you so very much for taking the time out of your busy schedule to let others know about your experience. We are so grateful to have had the opportunity to help you with your project. Thank you for choosing Mr. Appliance!

Donna Busken
Donna Busken via Google

Very professional, arrived within a couple of hours to make the repair. Would recommend to friends and family.

Response from Owner

Hi Donna, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.

Roger Breakstone
Roger Breakstone via Google

I woke up to find that my refrigerator had stopped running. I tried to contac a couple of other repair companies but none could come for days. The cost of replacement was a bit more than desired but Mr. Appliance pulled through for me when all else failed. The communications were outstanding, the tech was knowledgeable and professional. He happened to have the needed replacement part and shortly after, all was well.

Response from Owner

Hi Roger, thank you for your review! We work hard to ensure each customer receives the best possible service, and we were happy to help you!

Eugene Risner
Eugene Risner via Google

Very nice person, got done and explained to me

Response from Owner

Hi Eugene, thank you for taking the time to leave a review. We’re glad to see that you were satisfied with the work done by our team, and we appreciate your support. Thanks again for choosing Mr. Appliance and have a great day!

Dottie Stillwell
Dottie Stillwell via Google

Great fast service. Technician was very friendly

Response from Owner

Thank you, Dorothy, for your positive feedback. We are thrilled to hear that you were pleased with our fast service and that our technician made a friendly impression. Your satisfaction is important to us, and we appreciate your support.

Joan Buchheit
Joan Buchheit via Google

Noah was very professional and pleasant and did a great job fixing my washer

Response from Owner

Thank you for taking the time to share your experience, Joan. We're delighted to hear that Noah provided professional and pleasant service while fixing your washer. Your feedback is greatly appreciated and will be shared with Noah and the rest of the team.

Nan Lammers
Nan Lammers via Google

The job was done well by a courteous technician. My dryer continues to run well.

Response from Owner

We are glad to know that your everything ran smoothly with the help of the Mr. Appliance of St. Charles team. Thank you for your positive review, and we wish you all the best. Have a beautiful day.

Nancy Delcour
Nancy Delcour via Google

Entire process was great. They came out the next day and Noah was able to complete the repair the same day for the oven! Parts needed to be ordered for the freezer. Noah came back within 2 business days and fixed the freezer. This company really cares about getting your appliance fixed speedily and professionally. Noah was very professional, friendly, and competent! I highly recommend this company and the technician Noah! The repairs were very expensive but I don’t know how the cost compared to other companies. I’m just thrilled at how fast my appliances were repaired. Previous experience with other companies, one appt was scheduled for three week out! With Mr. Appliance, they strive for same day or next day service, which they achieved for me.

Response from Owner

Thank you so much for sharing your experience, Nancy. It's wonderful to hear that Noah was able to assist you promptly and professionally with your oven and freezer repairs. We understand how important it is to have functioning appliances, and we're glad our quick service met your expectations. Your kind words about Noah's professionalism and the overall process mean a lot to us. We appreciate your recommendation and are grateful for the opportunity to serve you.

Bayley Quain
Bayley Quain via Google

Response from Owner

Our team thanks you for taking the time to leave us your review! We are so happy to hear that you had a fantastic experience with our team at Mr. Appliance of St. Charles. Have a great day!

Total number of 5 star reviews :71

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