Total number of 5 star reviews :1948
I've used these honest folks for many appliances. They always take care of it! Very professional!
Using Mr. Appliance to diagnose problems we were having with our washer and dryer was one of the best decisions we have ever made. Our service technician, Derrick, was professional, proficient, and personable. He arrived promptly, worked diligently and efficiently, and cleaned up very well after his work was completed. He was extremely forthcoming about our issues and the cost for repairs. Unfortunately, the cost of repair was prohibitive and we decided that it was more cost effective to purchase new appliances. I highly recommend Mr. Appliance because of the stellar service that we received!
Thank you for your kind recommendation, Sherrill! We're glad we could help you make an informed decision about the washer and dryer, and respect your home in the process. It's great to hear how helpful and honest Derrick was about the scope of work needed! We'll be sure to pass your appreciation along, and we are always here for your appliance repair needs. The Mr. Appliance Team
Quick diagnosis I decided buy new one
Alberto, we’re glad we could provide a quick and clear diagnosis to help with your decision. Sometimes replacement is the better route, and we appreciate you calling on Mr. Appliance of The Tri-Cities. Thanks for sharing your experience! The Mr. Appliance Team
Very professional, personable, and cleaned up after he was finished. Informed us upfront about everything. Highly recommend.
Donna, we’re so glad your appliance repair visit was handled with professionalism and care. Clear communication and leaving the space clean are important parts of every service we provide. Thank you for trusting Mr. Appliance and for recommending us. We truly appreciate it! The Mr. Appliance Team
We appreciate your review, Mary! We're here to help you whip those appliances back into shape! The Mr. Appliance Team
Derick did a great job... Would recommend them to anyone and actually we already have!!! Thanks Mr Appliance and Derick
You're welcome, Vicky! We're delighted Derick could whip your appliance back into shape, and we'll be sure to share your kind words with him. Thank you for your review! The Mr. Appliance Team
Nick and Steve all about the business. Came straight in takeoff l tackled the job. Prices are affordable. Thanks guys
Teresa, it’s great to hear Nick and Steve jumped in and handled things with no fuss. We’re really glad the pricing felt fair and that the whole experience worked out smoothly for you. Thanks for taking the time to share—we appreciate it! The Mr. Appliance Team
Staff very helpful, Thank you for excellent service!
We're so glad we could help, Tamela! Thanks for giving us a call and for trusting us to repair your appliance. The Mr. Appliance Team
There was some confusion in the scheduling of the service and if I had not called to confirm the service appt, the technician may not have been here when scheduled. The first visit is supposed to be simply diagnostic, to figure out the problem and then schedule a different appt to do the repair. However, once the technician did arrive, (Derrick) he was great! Very professional. He diagnosed the issue and just happened to have the needed part to repair my wash machine in his van. So he replaced the part on the initial visit and we were good to go! Very pleased, thanks Derrick! I do hope that Mr Appliance takes care of and attempts to retain their experienced technicians. Their field experience and expertise are a reflection of the values of the company they work for. Only drawback is the invoice Derrick sent to my email did not have an itemized list for cost of the part versus cost of installation. Just a total for the job. I would've liked to know how much that actual part costs but in the grand scheme, it's moot. However, don't think the company makes the customer or the techs privy to that info. Still very satisfied with my choice for Mr Appliance!
Phil, thank you for your feedback, and we appreciate your patience with scheduling your appointment. We're glad Derrick was able to expertly diagnose what was wrong with your washing machine and that he had the necessary part with him to make the repair. We want to assure you that we value our employees and are grateful for their service and expertise. We appreciate the opportunity to keep your home in working order and hope to help you again. The Mr. Appliance Team
Very respectful, friendly, and efficient.
Thank you for sharing your review, Abby! We're glad we could earn your trust in our appliance services, and we hope you'll reach out if you need us again in the future! The Mr. Appliance Team
Derric was very knowledgeable and did the repair in a timely manner. Would recommend.
Delena, we’re glad Derric was able to get your repair done quickly and with the expertise you needed. Reliable service is what we aim for! Thank you for your recommendation—we truly appreciate it! The Mr. Appliance Team
Quick appointment scheduled and Derrick was great!! Came in, diagnosed and fixed! Good to go!!
We're glad we could make your experience with us an easy one and quickly repair your appliance. We'll be sure to let Derrick know you appreciate his efforts! Thanks so much for giving us a call! The Mr. Appliance Team
Ian was excellent… very knowledgeable and explained things so simply.. the only negative was the cost of the service call
Jackie, it’s great to hear that Ian’s knowledge and clear explanations made the process easy for you! A well-done repair is an investment in keeping your appliance running smoothly, and we appreciate you trusting us with the job. Thank you for sharing your experience! The Mr. Appliance Team
Derrick went above and beyond in providing professional service. Even after the initial diagnosis showed that it wasn't something he could repair (turned out to be an electrical problem and not the dishwasher) he spent additional time helping me understand the problem and the next steps I need to take, all without an extra charge.
Amy, it’s great to hear that Derrick took the time to help you understand the issue, even though it wasn’t a typical repair. Making sure you have the right information is just as important as fixing the appliance itself. We appreciate you sharing your experience. Thanks for your kind words! The Mr. Appliance Team
The technician did a professional job. He was very courteous and informed me of every step he made. And he gave some background on the issue he remedied. He was neat and clean, and respectful of the premises.
Aside from your fixed appliance, you shouldn't even know we were in your home, John! We're so glad our service professional did an incredible job keeping you informed of the work he was doing. It's great that he shared his knowledge with you. Thank you for giving us a call! The Mr. Appliance Team
Mr. Appliance's technicians are always competent, courteous, and friendly. We have had experience with them for a variety of appliances and brands over several years.
William, thank you for always choosing us for your appliance repair needs! We're grateful to help you whenever you need our assistance, and we appreciate your wonderful feedback. The Mr. Appliance Team
Technician arrived on time. (In the scheduled time frame) He was very couteous and diagnosed the problem.
Rebecca, thank you for sharing your experience! We're glad our service professional did a fantastic job repairing your appliance. We hope to help you again! The Mr. Appliance Team
Great work! Very professional!
Donald, thank you for your feedback! We're glad we could whip your appliance back into shape. The Mr. Appliance Team
Great service!!!
Thanks so much, Kelsey! It was our pleasure to help with your appliance repair needs. The Mr. Appliance Team
Thanks, Shawn. We're glad our appliance repair services were helpful! The Mr. Appliance Team
Total number of 5 star reviews :1948