Mr. Appliance of Bel Air, MD Testimonials

It was a polite and professional experience from the first call to the Ctual appointment. The repair tech took time to explain everything he was doing , how things were working vs how they should work, etc.

On time friendly showed us how to use the product before they left would recommend

Jesse did a great job; we’ll use him again!

On time, good communication, solid disgnostic.

Both young techies were well mannered and careful about the house. They fully explained the problem.

I had Mr. Appliance come to my house 7 different times, to do some warranty work one of our kitchen appliances. The first tech they sent out twice, did a horrible job. The Tech claimed that the appliance was repaired and operational. When we went to use it later that day, it still did not work. The tech came out a second time and this time scratched our newly remodeled kitchen cabinets. He apparently scratched the kitchen cabinets when he pulled the appliance out to repair it. If I were to review up to this point, I would have given them only "1-Star". (I want to applaud Mr. Appliances management team. When we sent them pictures of the damage and the quote, they did everything possible to assist us in getting the repairs done at no cost to us). The reason I gave Mr Appliance a 5-star rating, is based on the last five times they were at our home. The Tech they sent out was named "Ian Emerson". Ian was very friendly, courteous and professional. He clearly took great pride in his work. Each time Ian came out, he made the right repairs the first time. Ian was also nice enough take the time, to explain to us the problem and the repair made. The last two visits to our home Ian had a second person with him named Anibal Fernandez. Anibal was just like Ian, courteous, professional and obviously took great pride in his work also. Because of my experience with Ian and Anibal, I would highly recommend Mr. Appliance to anyone who asks. For what it is worth, I would give Ian a raise and use him as a training benchmark for all your field techs.

Ian, the technician, showed up well within the stated time period. He was courteous, and he was able to resolve my dryer problem in a matter of minutes. He is a great employee and ambassador for your company.

Excellent service

Although it wasn’t the outcome we were hoping for our technician Ian was on time, courteous and thorough. We needed the motor on the dryer replaced but decided to purchase a new dryer.

Anthony was outstanding. He clearly had the necessary skills to access the problem with our stove hood. He was on time, very friendly and professional. I highly recommend Mr.Appliance for any service. Thanks

Easy to book an appointment. They were prompt and adjusting some things to see if that would help for on my fridge before having to replace parts. Would recommend this is the second time I used their services. They repaired another fridge a few years ago for me.

Everything from the first communication with this company went and felt right. Great communication throughout - the technician (Brian Murphy) was excellent, knowledgeable and most friendly. Highly recommend.

Anthony from Mr. Appliance fixed my dishwasher this morning! This company has amazing communication with their customers. I was texted the day before with a timeframe and a picture of the technician. I was texted the morning of with a notification that he was on the way. He was friendly, courteous and knowledgeable. I would highly recommend this company for repairs.

Prompt service. Appointment was confirmed and repairman arrived on time, was professional and personable. Highly recommend.

I talked to a real person, not AI. The repairman knew what the problem was. In this case, it was a timer.

Very nice , & friendly .

The company is very dependable and the tech was very knowledgeable. They also send a pic of the tech before he reaches your house. I would recommend this company.